DS Technical Support with fluent Italian
Belfast (Belfast) Community management
Job description
Job Title Search Engine Marketing - DS
Department Services - Business Process Outsourcing (BPO)
Location Client Site, Dublin 3
Join Accenture in Ireland and help transform leading organizations and communities around the
world. The sheer scale of our capabilities and client engagements and the way we collaborate,
operate and deliver value provides an unparalleled opportunity to grow and advance. Choose
Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology,
Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a
compelling mix of work and training opportunities, work environment and structure for career
progression.
Role Summary
Search Engine Marketing/PPC Analyst professionals work in a technical client-facing service
environment, supporting enterprise level PPC clients. They provide specialist technical support for
resolution of customer problems, incidents, issues, requests and queries. They liaise with product
specialists, engineers, support teams, as required resolving requests/issues in a timely manner. They
ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well
as translating client requirements into solutions that will create value for Accenture and our clients.
Roles and Responsibilities
● Troubleshoot and resolve technical issues related to enterprise level paid search accounts
● Provide guidance and technical support to high calibre Media Agencies and Account Managers
● Provide product, troubleshooting & workflow guidance and training to new hires
● Provide two-way communication and collaboration on monthly product release cycles and
customer-centric product development
● Serve as a point of contact for projects led by our escalation management team to improve client
experience and internal operational effectiveness
● Work on internal product initiatives like process automation, product improvement suggestion
development
Desired profile
Qualifications :
Required Skills/Competencies/Experience
● 2 years' experience working in a client-facing technical environment, preferably related to, or
supporting, web-based products
● Strong collaboration, leadership, organization and the ability to work well in teams
● Ability to absorb complex technical concepts and communicate them to a non-technical audience
● Superior analytical and abstraction skills
● Proactive problem-solving attitude
● Excellent technical error detection and reporting abilities
● Strong communication skills
● Fluent written and spoken English AND German
Technical Skills
● Practical understanding of HTTP Protocol
● Basic understanding of HTML, JavaScript and API usage
● Understanding of Entity-Relationship and Boolean Logic
Desirable
● Prior knowledge of Digital Advertising products/tools or PPC experience via Google, Bing, Yahoo is
a plus
● Knowledge of online marketing KPIs
Education
● Bachelor's degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
All of our professionals receive comprehensive training covering business acumen, technical and
professional skills development. You'll also have opportunities to hone your functional skills and
expertise in an area of specialization. We offer a variety of formal and informal training programs at
every level to help you acquire and build specialized skills faster. Learning takes place both on the job
and through formal training conducted online, in the classroom, or in collaboration with teammates.
The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from
which to build a career.