Customer Service Representative-Orange/SLB Copy 01 - Accenture - Buenos Aires - Wizbii

Customer Service Representative-Orange/SLB Copy 01

  • Par Accenture
  • Buenos Aires (Argentina)
  • Secrétariat / Administration
2018-08-27T23:55:08+0000

Description de l'offre

Clarify the needs of the employee, answer inquiries, educate and bring to the resolution Provide excellent employee service in all interactions with Accenture employees. Serve as a key resource for information regarding training queries. Demonstrate knowledge and management of all support applications myLearning, Siebel, SharePoint lists, Excel, Avaya Remain updated with latest training policies changes or updates and do research when needed Continuously improve systems knowledge and communications skills Train and maintain informed the back up. Understand what questions situations need to be escalated to the supervisor Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. Make recommendations to improve update FAQs and processes, based on analysis of inquiries received from employees Suggest improvements to the tools used during the process based on the daily work. Apply a comprehensive understanding of the whole process and knowledge regarding the business need. Identify gaps in FAQs and escalates to your supervisor. Demonstrates effective written communication skills with an emphasis on professionalism and know how. Works effectively with others contributes to an environment that promotes effective teamwork and collaboration. Ensure that SLAs KPI, etc are being accomplished Perform the activities according LWIs and following priorities.

Profil recherché

Qualifications :

Clarify the needs of the employee, answer inquiries, educate and bring to the resolution Provide excellent employee service in all interactions with Accenture employees. Serve as a key resource for information regarding training queries. Demonstrate knowledge and management of all support applications myLearning, Siebel, SharePoint lists, Excel, Avaya Remain updated with latest training policies changes or updates and do research when needed Continuously improve systems knowledge and communications skills Train and maintain informed the back up. Understand what questions situations need to be escalated to the supervisor Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. Make recommendations to improve update FAQs and processes, based on analysis of inquiries received from employees Suggest improvements to the tools used during the process based on the daily work. Apply a comprehensive understanding of the whole process and knowledge regarding the business need. Identify gaps in FAQs and escalates to your supervisor. Demonstrates effective written communication skills with an emphasis on professionalism and know how. Works effectively with others contributes to an environment that promotes effective teamwork and collaboration. Ensure that SLAs KPI, etc are being accomplished Perform the activities according LWIs and following priorities.

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À propos de Accenture

Entreprise internationale de conseils en management et technologies, Andersen Consulting a été créée en 1989. Issue du département conseil d’Arthur Andersen, la société devient Accenture (contraction d’Accent on the future) en 2001. Aujourd’hui dirigée par Pierre Nanterre et basée à Dublin, Accenture compte 289 000 collaborateurs intervenant dans plus de 120 pays. En 2013, l’entreprise a généré un chiffre d’affaires de 28,6 milliards de dollars. Experte en conseil en stratégie, en organisation et en développement et mise en œuvre de système d’information, Accenture travaille au service des plus grandes organisations du monde en les accompagnant sur la route de la performance comme le souligne son slogan High performance.Delivered. Autour des valeurs telles que la gestion responsable, le développement des talents ou la création de valeur, ce réseau mondial intervient également dans le domaine de l’externalisation. 

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