Offers “Accenture”

Expires soon Accenture

Customer Service Associate

  • Toronto, Canada
  • Administration

Job description

People in our Client Delivery &Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service,capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.

A professional at this position level within Accenture has the following responsibilities:

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Records and processes a variety of Customer orders and inquiries received by mail, telephone and through personal Customer contact.

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Investigate Customer's inquires and issue the type of call or completes the necessary tasks to resolve them within established guidelines.

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Update accounts, and complete billing transactions to rectify billing errors and process adjustments to the accounts.

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Handle inbound collection calls and negotiate payment arrangements on delinquent accounts.

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Promotes client programs and products.

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Suggests additional or alternative products or services to meet Customer needs.

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Serves as an Expert in a variety of products/services area.

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Researches and obtains resolution of a variety of customer complaints and issues.

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Proactively maintains and enhance an ongoing relationship with Customers

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Maintains appropriate records of requests/inquires processed and compiles various reports according to the standard procedures and formats

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Alerts appropriate staff of any potential Customer Services problems or issue

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Escalates calls as appropriate

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Good knowledge of the Customer Care function

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Analysis, judgment, and sensitivity to Customer needs.

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Tolerance to deal with irate customers under stressful situations

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Proven verbal and written communication skills. Ability to exercise good judgment with minimal supervision

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Good organizational, negotiations and problem resolution skills

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Computer literacy

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Ability to multitask

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Ability to work effectively in a team environment.

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Ability to receive and act on feedback given

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Ability to work flexible shifts & days (24/7)

Desired profile

Qualifications :

Basic Qualifications

·  Experience in Customer Service Delivery/Customer Contact Services
·  Minimum of 1 year customer service experience

Preferred Qualifications

·  Fluency in English & French

Professional Skill Requirements

·  Eagerness to contribute in a team-oriented environment
·  Ability to work creatively and analytically in a problem-solving environment
·  Desire to work in an information systems environment
·  Good communication (written and oral) and interpersonal skills
·  Demonstrated leadership in professional setting; either military or civilian
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

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