Customer Service Analyst

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Desired profile

Qualifications :

Job Description:

·  Be involved in Analysis, Customer Interaction and Investigations.
·  Incumbent is required to work closely together with the client's law enforcement teams that handle compliance workflows
·  He/She would be closely working with client-based platforms to communicate with law enforcement agencies on compliance/non-compliance matters

Job Requirements

·  1 – 2 years of customer service experience
·  Flexible and quick learner, able to adapt to continuously evolving changes at client project
·  Strong soft skills: Self-Confidence, Dealing with Complexity
·  Excellent communication skills in English: verbal, written skills
·  Demonstrate speed at carrying out tasks, agility, critical-thinking, and problem-solving skills, ability to learn quickly
·  Self-driven with attention to detail and follow-through to closure of issues
·  Ability to multi-task and work under pressure

Preference

·  Singaporeans preferred due to the urgency of hire
·  Candidates with call center experience have an added advantage

Working Hours: 8.30am – 5.30pm.

· Willing to support shift pattern either from Tuesday – Saturday OR from Sunday – Thursday.

· Willing to support on PH holiday

Candidate will also have opportunities to hone their functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.