Collections Support Associate with Arabic

Job description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/ .

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Role Summary

This position takes responsibility for the collection of invoice process and uses analytical and investigative tools to manage an assigned customer base. Developing and maintaining a positive relationship with the client's customers is essential to ensuring that cash collection activities meet the requirements of the Client. Measurements of success are reducing aged debt, maximising collection and collating high quality dispute information. You will also be responsible for routine telephone calls to delinquent customer accounts, and resolving problems that delay Receivables, including timely and effective communication with other departments.

Main Responsibilities/Accountabilities

· Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur,
· Develop and maintain professional relationship with internal and external clients,
· Ensure that the Receivables processes followed are in adherence with Sarbanes/Oxley procedures,
· Promptly provide customer payment remittances to Accenture's cash applications team,
· Produce monthly statements in line with client processes and SOX procedures,
· Meet weekly/monthly Receivables targets and all SLA's,
· Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy,
· Produce monthly statements to send to customers in line with clients SOX processes,
· Flexible working hours are required during client specified key periods (month end),
· Record all Receivables activities in a consistent manner as per client process.

Desired profile

Qualifications :

What do we expect?

· Min. 6 months Receivables or accounts payable experience/customer care/sales experience in an international environment

· Strong interpersonal /business skills both oral and written with very good telephone skills

· Ability to work on own initiative in a Team environment

· Good organisational & time management skills

· Strong negotiation skills

· Analytical approach / good problem-solving skills

· Excellent reporting skills

· Competent in Microsoft Office

· Ability to establish and maintain key relationships.

· Fluency in English and Arabic

Desirable

· Third level qualification will be an advantage but not essential

· Intermediate Excel an advantage, but not essential

· SAP experience is preferred

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.