Client Success Associate Manager - Denver / Remote

Job description

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry's only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.

The Client Success Executive Associate Manager will focus on client and Mortgage Cadence success. They will be the key owner of the client relationship from contract signature through renewals. The AE will lead the initial implementation and stabilization of the platform by working with client leads and directly managing MC resources. They will build deep relationships with technology leads, the business influencers, and the client executive team. The Client Success Executive will draft and manage a client action plan which includes all opportunities, client needs, enhancements including newly operational vendor relationships, and platform enhancement requests then complete an internal pipeline review with leadership to gauge the status of the relationship, client satisfaction, and probability of renewal. They will log and managing all SOWs Day 2 creation, reviews, billing, and invoicing. The AE will manage regular Business Reviews with clients, lead internal MC ACN Due Diligence QA, and track and report on all contract SLAs. They will also work with the CM to ensure customer support needs are managed and addressed, Sales to discuss potential upsell opportunities, and Product to advocate for system enhancements based on recurring client interactions.

Desired profile

Qualifications :

Basic qualifications
- Minimum 3 years of client management experience
- Minimum 3 years of residential mortgage experience
- Minimum 3 years LOS delivery experience
- Minimum of Bachelor's degree required

Preferred Skills:
- Project Management experience, needs to be proficient at MS Project and MS Excel.
- Business to Business account management experience, needs to be skilled in identifying and closing on new business opportunities and advocating internally on behalf of their client book.
- Ability to learn quickly, understanding organizational interdependencies and potential impacts to the project planning and implementation.
- Must be able to see the big picture, understand project objectives and apply process to meet project objectives.
- Must be comfortable facilitating meetings amongst project team members, internal stakeholders, and Client leadership.
- Experiencing identifying gaps and ability to develop solutions to address
- Ability to work with and foster buy-in from internal stakeholders to address client needs.
- Understand implementation, client management, and sales methodologies
- Track client details including software versions, wish lists items, enhancement needs, & financial performance
- Excellent communication (written and oral)
- Experience working with various stakeholders (Executive Level, Business, and Technical)
- Ability to challenge key stakeholders (Internal and External)
- Ability to manage competing priorities (Internal and External)

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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