Application Support Analyst

Job description

Your career in Accenture Health & Public Service Application Support Analyst.

Do you want to do work that matters?

Join us to transform Health and Public Service
As a consultant with Health & Public Service, you'll help clients deliver more effective, efficient and affordable health care, offering your insight to drive change from the back office to the doctor's office. You'll build an extraordinary career by using your expertise to help governments and other public service organisations become more effective, efficient, and engaged.

Accenture Health & Public Service
Our Health & Public Services Group brings together people with first-class consultancy skills and specialist industry expertise. This group is dedicated to helping health organisations, government agencies and other public service organisations deliver better solutions for the people they serve. By leveraging your management consulting, analytics, technology, operations and outsourcing skills, you'll help clients design and implement strategies that improve the overall quality of services that are delivered to your friends, family and neighbours.

YOUR ROLE: Application Support Analyst
Firstly to provide 3 rd level Service Desk support for the supported application and secondly to assist with the development of the supported application.
Respond in a timely and appropriate manner to 3 rd level Service Desk requests.
Comply with internal support processes and procedures and advise on the enhancement of these if found to be lacking.
Develop repeatable solutions to Service Desk requests.
Undertake root cause analysis of issues raised via Service Desk requests.

Application Maintenance
Maintain existing systems plus analyse, design and develop enhancements according to requirements.
Perform program/release testing programs plus comply with and maintain test documentation and procedures.
Comply with Release Management procedures, Configuration Management procedures and programming standards.

Desired profile

Qualifications :

Qualifications IT qualifications, through a degree or diploma course.

Preferred Skills
SQL – Trained
Computer programming – Trained
Unix – Trained (preferable)

Our Commitment To you
·  Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement.
·  You'll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects.
·  Opportunities to learn daily through training, assignments and collaboration with experts across the company.
·  Access to leading-edge technology.

About Accenture

At Accenture, we can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career.

As a leading professional services company with more than 435,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations.

As part of a global diverse workforce you will help organisations across every industry imaginable improve the way they work. Join us and let challenging, interesting and enjoyable work become part of daily life.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.