System Consultant - CRM / Accenture Technology / All Levels

Job description

Join Accenture and work with more than 360,000 strategy, consulting, digital, technology and operations professionals serving clients in more than 120 countries, You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing, and always have the backing of the established brand of Accenture to deliver large-scale transformational change. Grow your career and experience in a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges.

Key Responsibilities:

(1) CRM Consultant
- Build the global sales infrastructure by utilizing the leading edge CRM solutions
- In addition to Japan, the U.S. and Europe, support the quick deployment and adoption to a emerging market, and effectiveness creation
- Support renewal and integration of the call-center system by a leading edge CRM solution
- Build the next-generation call-center infrastructure, moving ahead of change of the customer points
- Support the change of customer points going social and the diversifying customer loyalty
- Build a customer-loyalty management infrastructure
- Establish a marketing process utilizing social media
- Build the social marketing infrastructure by the leading edge social solutions

(2) CRM engineer
- Take charge of design, development, testing, and migration in CRM application development project regardless of the industry and an industry sector
- Communicate with a client IT group person in charge and the higher rank persons within a Project (person in charge of basic design etc.)
- Work instruction to offshore resources and project acceptance may be assigned.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Desired profile

Qualifications :

(1) CRM Consultant
【Basic Qualifications】
- Experience of 2 years or more in development in Config, Coding (Apex, Visualforce) of Salesforce, or Java
- Business level Japanese / More than 650 TOEIC level of English
【Preferred Skills】
- General knowledge of CRMs (SFA, a service, a call center, PRM, etc.)
- 3-5 persons team leading experience in a Salesforce development Project (team management, status, quality, issue management, client facing work)
【Professional Soft Skills】
- Quick learning capability (self-starter) of operating, communications skills, and the document creation capability (meeting minutes, design documents, discussion materials)

(2) CRM engineer
【Basic Qualifications】
- Development experience (1 year or more of development experience in Config, Coding (Apex, Visualforce), or Java) of Salesforce
- Japanese of a business level
【Preferred Skills】
- About 650 TOEIC level of English
- General knowledge of CRMs (SFA, service, call center, PRM, etc.)
- 3-5 persons' team leading experience in a Salesforce development Project Two years or more (team management, a progress, a Quality, a issue management, client facing)
【Professional Soft Skills】
- Quick learning capability (self-starter) of operation, communications skills, and document creation capability (meeting minutes, design documents, discussion materials)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.