Technical Support Specialist, Abbott Diagnostics (Regina, Saskatchewan)

Job description

JOB DESCRIPTION:

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 107,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

At Abbott Diagnostics, we know that laboratories performing at their best, deliver results that drive better patient outcomes and improve healthcare value. To help our customers achieve measurably better healthcare performance, Abbott has created a new way — an approach that delivers personalized solutions. By leveraging our resourceful advocates, harmonized systems and intelligent insights, Abbott Diagnostics helps redefine performance in laboratories and institutions.  Your total laboratory solution – personalized and harmonized.

Status: Permanent/Full Time

Location : Regina, Saskatchewan

Position Overview :

The Technical Support Specialist, Field Service (TSS) performs installations, emergency repairs, and preventative maintenance of Abbott Diagnostics Division instrumentation.

Responsibilities :

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Perform emergency repair, preventative maintenance, installation and product updates at customer site.

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Establish and sustain active communication link with CSC (What does this stand for?) personnel and provide daily support for all territories as required.

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Provide comprehensive support for the sales organization’s efforts to include - but not limited to - repair and maintenance of demonstration equipment.

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Perform modification and engineering updates at customer site.

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Adhere to operating procedures.

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Manage assigned spare parts at the appropriate inventory levels. Manage TSS  Kits and individual spare parts inventory.

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Prepare detailed documentation of each service call, utilizing the assigned laptop computer.

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Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures.

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Provide training of customers on proper operation of Abbott instrumentation on site, as required.

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Sell Service agreement renewals; present proposals.

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Sell Abbott consumable supplies.

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Create and perform Customer Service Business reviews as required.

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Recommend performance improvement strategies for territory.

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Communicate with Sales Rep any concerns or recommendations.

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Develop Achieving Service Excellence as per ADD Guidelines.

Required Education and Experience:

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Bachelor’s degree or CEGEP, three years (technical) with equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred.

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1 to 3 years of experience.

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Be willing to work unscheduled overtime and travel, as required.

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Participate in scheduled “on call” rotation for after-hours coverage, including after hours, weekend and holiday Technical Support Hotline.

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Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required.

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Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls.

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Requires substantial travel, including air travel.

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Excellent communication and troubleshooting skills.

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Ability to work independently.

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Ability to take key actions and demonstrate behavioral anchors that support all Abbott Core Competencies.

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Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

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English skills (written and oral).

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Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

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Travel: 75%, approximately 1 to 2 nights a month of overnight travel.

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

Join Our Talent Community to learn about upcoming job opportunities or connect with us at Abbott Canada , on LinkedIN , on Facebook and on Twitter @AbbottNews and @Abbott Global.

     

JOB FAMILY:

Support Services

     

DIVISION:

ADD Diagnostics

        

LOCATION:

Canada > Saskatchewan : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Yes

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)