Salesforce Business Analyst

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

We’re seeking a Salesforce Business Analyst who will be responsible for supporting business needs with regards to the development, training and adoption of Salesforce.com. 

Key Responsibilities:

• Develop strategies, supporting tactics, and analytics to drive Salesforce adoption.
• Develop and maintain salesforce reports and dashboards.
• Assist in developing system documentation and end-user training material.
• Provide training & frontline support for new and existing users; triage support needed from IT.
• Maintain a strong understanding of key features and functionality of Salesforce for the respective groups you will support.
• Assist in gathering requirements and working business stakeholders and IT to ensure accurate development of desired capabilities.
• Work with IT to prioritize the projects, setting expectations on timeframes when requests will be completed, and managing to an overall project schedule.
• Data Cleansing – Assist in the ongoing cleansing of SFDC data and related applications with the support of stakeholders.
• Data Loading – assist in transforming data into needed formats for data loads.

Qualifications:

• Bachelor’s degree in information science, data management or related field or equivalent combination of education and experience.
• 4+ years’ experience with strong analytical and problem-solving skills.
• 2+ years of experience with Salesforce.com.
• Strong business acumen with the ability to translate information into relevant and actionable insights.
• Comfortable working in newly forming, ambiguous areas where learning and adaptability are key skills.
• Outstanding communication and interpersonal skills.
• Ability to deliver high quality work in a fast-paced environment.
• Ability to mentor others.
• Intellectually rigorous, analytical, and curious.
• Dynamic, motivated, resourceful, and results-oriented creative thinker and problem solver.

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