IT Remote Support Agents Abbott Diagnostics - French

Job description

JOB DESCRIPTION:

At Abbott Diagnostics (ADD) we have a deep history of scientific innovation, creating solutions that span the world of laboratory operations. We are working to transform healthcare around the world through a broad range of innovative medical diagnostics instrument platforms, tests and services.

For our EMEA Remote Services & Support Center in Hoofddorp, we are looking for:

REMOTE SUPPORT AGENTS

The Remote Services and Support Team will provide technical remote support for our diagnostic products or instrumens to our customers in (hospital) laboratories within the EMEA region.

CORE RESPONSIBILITIES

• act as a liaison between our clients and the ADD teams in the countries you support
• assist clients in troubleshooting and resolving complex issues with customized implementations through phone
• escalate issues as necessary to in-country technical service teams
• applying clinical laboratory and technical knowledge and ensuring ongoing customer satisfaction

Requirements for this role

• fluent in English and French, preferably plus additionally Spanish/Italian/Portuguese/German
• You have clinical lab experience or a study background in Clinical Laboratory, Life Sciences, Biology or Human Biochemistry
• you have a strong interest in Lab equipment
• available during evening, night and/or weekend shifts
• able to act as a liaison with strong problem solving and customer service skills
• eager to learn and able to dive deep into a new product and learn it inside out

As Top Employer, we offer excellent compensation and benefits, such as shift allowance, personal development fund, sports fund and other flexible benefits. The continuous development of our employees is stimulated and key for the success of our business.

Interested? Please let us know via or apply via our website