Field Clinical Engineer

Job description

JOB DESCRIPTION:

RESPONSIBILITIES:
-    Support EP sessions at new and developing EP centres
-    Support EnSite advanced 3D mapping cases.
Education and Training
-    Manage training of staff and customers in the most efficacious use of the latest technologies and to facilitate awareness of broader indications for use of SJM AF products:
-    Work closely with AF Product Managers to remain abreast of most recent technological advances / developments and products. 
-    Collaborate with AF Educators to assess, plan and deliver educational needs of internal customers.  This may include the preparation and delivery of in-house training and field certification programs.  Also assist in co-ordinating annual re-certification programs.
-    Plan and develop educational programs to meet the needs of external customers.
-    Maintain education/technical/clinical materials and disseminate to internal and external customers.
-    Manage the setup, evaluate and provide feedback to the AF-CRM team on new technologies and products regarding the utility and application of these therapies.
-    Review product manuals, communiqués and memorandums for technical accuracy.
-    Prepare written technical/clinical memoranda on products and their issues that will be distributed to the field sales force.
-    Assist team members in their preparation for the IBHRE exam.
Support to Sales 
-    Develops a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to better understand the key objectives designed to drive business growth. 
-    Encourage customers to use SJM products through trials, training sessions and case studies
-    Assist sales team with advanced product demonstrations to customers.
Technical Expertise
-    Support EP sessions at EP centres
-    Support EnSite advanced 3D mapping cases
-    Support EP sessions at EP Centres and EnSite advanced 3D mapping cases including high level, accurate technical service/troubleshooting advice
-    Provide market feedback on SJM product direction/strategy/materials, as well as competitor activity and products.
-    Develop presentation materials to be used by AF teams for sales calls and in-services.
-    Attend to / comply with customer service and other administrative requirements within the timeframe directed by your Manager
-    Attend company sales meetings and customer events as required
-    Some out of hours call outs at short notice may be required to fulfil your duties.
-    Some interstate and possibly international travel is required to fulfil your duties.
-    Ensure maintenance of company property/assets.
-    Handle and document customer complaints according to SJM Field Event Reporting Standard Operating Procedure
-    Action any other customer complaints with relevant division
         Perform other related functions and responsibilities as directed by Manager
 

JOB FAMILY:

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