Customer Service Advisor

Job description

JOB DESCRIPTION:

We are looking for a new team member to join the Region North Customer Service team, based in Maidenhead, to provide sales administration support to our Vascular business across UK and Ireland.

Our Customer Service Advisors provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.

Key responsibilities include:

• Processing customer orders and dealing with customer queries on a timely basis.
• To provide customer support in an efficient and timely manner.
• Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns.
• Ensuring that all processes are carried out in accordance with Company procedures.
• Reconciliation of Consignment stock audits and working with the Sales Team to clear consignment queries.
• Working closely with the Inventory Controller and Sales teams to ensure consignment stock is appropriately managed.
• Liaising with Accounts Receivable to ensure invoice queries and corrections are completed when required

What we are looking for:

• Good knowledge of Microsoft Excel and Word.
• High Level of accuracy and attention to detail.
• Confident and clear communicator.
• Good maths and literacy skills.
• Proven ability to work well in a deadline-driven, fast-paced environment.
• Previous knowledge of SAP would be advantageous but not essential.

In return, you will be joining a team who is ultimately helping improve people's lives. You will receive in-depth, ongoing training to support the CS team in all aspects of the role. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

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