Sonia Prise - WIZBII Sonia Prise a publié son profil professionnel sur WIZBII. S P

Sonia Prise

Digital Consultant

38 ans • Barcelona

Résumé

I am a digital consultant passionate about visual communication and new technologies. Focused on projects of Web, Apps, Art Therapy and Virtual Reality.

Compétences

digitalmarketingcommunicationconsultingstrategyTech-SaavycloudTechnicalwebDevelopmentLead QualificationemailingroikpiSLAAPItrainingcoachingcoordinationKnowledge BaseadministrationprocessIncident ManagementProblem ManagementKey Point Of Contactcomputer graphics

Expériences

Digital Project Manager

- MaintenantMarketingFreelance - Web development for a consulting project in the 3D/Audiovisual sector. Graphic design: Conception of visual supports for professionals Key Skills: CMS, Web development, Digital Marketing, Graphic Design, Photoshop, Illustrator, Vectorial Pictures

Digital marketing specialist

- MarketingMarketing and Sales team support by converting Spain, France and Belgium, Middle East and North Africa lead prospects to qualified sales leads and pipelines. Industry, Investigation and Medical markets. Deliver all relevant sales opportunities to the Leica sales force via lead-tracking and CRM analyze with the objective to maximize Sales and Profitability. Business development project management for outsourcing and North Africa, Middle East lead qualification markets. Additional Marcomm Tasks. Key Skills: Insight Sales and Marketing Communications (Offline/Online), Cold Call, Organization of events (Trade Shows, Online and Offline Campaigns), Telemarketing Outsourcing Project Management, Lead Qualification, CRM optimization, Data mining

Consultant Digital Marketing

- MarketingConsulting, account administration and technical support on Cloud Marketing Platform - SaaS for email marketing. Targeted campaigns and deliverability. Optimization of customer knowledge on email marketing industry and Increase ROI. Understanding of strategies and technical challenges of multichannel services: emailing, mobile services, social, web integration and development. Key Skills: Emailing campaigns organization and ROI strategy effectiveness analysis, Account Management, Technical support, Email deliverability consulting, Social medias, API support, HTML, PHP, CSS, Cloud services, Salesforce, Customer Intelligence, Campaign Commander

Technical & Services Coach

- Gestion de projet / ProduitStaff coaching with level 2 technical expertise, training and evaluation for the site of Barcelona (+30 agents). Advanced incidents resolution (B2C) for Logitech peripherals, gaming peripherals and video security systems. E-commerce, Customer care and Technical incidents management. Complaints and Escalations resolution. Supervision of call flow and SLA’s reports. Action plan for improvement of KPIs. Key Skills: Advanced troubleshooting, Training, Coaching, Team building, Supervision and SLA’s analysis, Digital River, Remedy System

Project Coordinator IT

- Gestion de projet / ProduitHelpdesk coordination. Supervision on call flow and crisis management for technical incidents encountered on B2B Total France working environment (+30 agents). Key point of contact for procedures and incident life cycle of the HD. Training and Coaching of new agents. Daily supervision and development of CRM and compliance with ITSM of both Hewlett Packard and final client Total France. Sharepoint Administration. Remote Level 2 technical support on Total Architecture of more than 2000 apps. Key Skills: Team workload administration, Key point of contact, Incident Management, Training, Coaching, Knowledge base coordinator, SLA’s awareness for new processes, Sharepoint Admin, Remedy System, ITIL, Active directory Administration

Technical Sales

- VentesTechnical support to solve critical cases (legal complaints) within the retention service. Service contract renewal methodology. Level 2 tasks and analysis for complex technical situation on the infrastructure according to the customer needs. Support on Cisco and Comtrend routers, TV and VoIP. DSLAMs logs Troubleshooting and Technical Intervention assignment. Key Skills: Telecommunication advanced troubleshooting, Customer retention, SAP, Siebel

Formations

Art Therapy Master- Isep

2017 - 2019 Barcelona, BarcelonèsServices à la personneArt Therapy makes possible to achieve a better well being at different levels: physical, emotional and mental. It helps managing many issues such as stress, anxiety, low self-esteem and reaching awareness.

Post Graduate | Advertising, Marketing and Social Media- European Business School Of Barcelona

2015 - 2016 Barcelona, Barcelona, Spain, BarcelonaActivités sociales et culturelles, Community Management, Enseignement, Marketing, Gestion de projet / Produit, Développement informatiqueStrategic Marketing, Advertising, Integrated Marketing Communication, Sales, Quantitative analysis in Business decisions, Pricing, Advertising, Consumer psychology, Branded content, Community Management, Social Network, eCommerce, Customer service, Logistics, eCommerce, SEO (SEM , SEO , Social Medias )

Digital Artist Intensive Program- Barcelona Academy Of Art

2014 - 2015 Barcelona, Barcelona, Spain, BarcelonaTraditional & Digital Specialization (Photoshop & Zbrush) Curriculum and teaching methods derived from classical-realist tradition Bargue Plates drawing | Human Figure drawing | Digital Sculpture | Digital Painting | Theory [Digital Arts] | Anatomy | Expressive and Experimental Drawing | Concept Art | Analytical Drawing of the Human Figure | Human Figure Sketches|

Mes qualités

Entreprenant·e
Créatif·ve
Esprit d'analyse
Persévérant·e

Langues parlées

  • Français

    Langue maternelle

  • Espagnol

    Langue maternelle

  • Anglais

    Professionnel

  • Catalan

    Notions

Mes souhaits

Un jour

Travel to New Zealand!

Ma présence sur internet

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