Sarah Gambie - WIZBII Sarah Gambie a publié son profil professionnel sur WIZBII. S G

Sarah Gambie

Knowledge & Support Process Manager

44 ans • Massy

Résumé

My 14 years' experience working in various positions with increasing responsibilities have brought me maturity and autonomy. Beyond assisting and training users, I especially enjoy managing teams, driving projects, implementing processes handling and communicating on major incident. Throughout my career, I have been able to put in practice all my skills in an international environment which include animating, communicating, motivating and driving a team, understanding the company needs and ensuring client satisfaction by closely monitoring the activity. My excellent interpersonal skills and my analytical thinking have enabled me to both ensure client satisfaction and achieve targets.

Compétences

team managementscrumIncident Managementtraining

Expériences

Technical Support Manager

- MaintenantVentes Managing technical team (2 persons : 1 in Paris and 1 in Asia office)  Functional and technical application support for Booking Engine, Direct Link and some others products of the company  Monitoring backlog's tickets  Update and creation documents to ensure business continuity activities  Permanent contact with the European and Asian teams to ensure business continuity  Participation to the SCRUM meeting and coordinate with SCRUM team to priorize clients problems  Handle and communicate on major incident

Formations

UNIVERSITE PARIS SUD XI

2000 - 2003 Sceaux, Hauts-de-SeineEnergie / Matériaux / Mécanique, Développement informatique

Mes qualités

Autonome
Communicant·e
Esprit d'analyse
Réactif·ve

Langues parlées

  • Anglais

    Professionnel

  • Espagnol

    Notions

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