Customer Service Representative
- Provide technical support to Xbox customers - Xbox Line of Business (LOB) - hardware, live, billing, and retention.
Track and document customers issues in call tracking database
Participate in coaching and demonstrate commitment to personal improvement
Perform services consistent with quality standards and procedures based on training and coaching received
Delivered individual performance based on metrics and related target
Saves & retention (sales) –inbound/outbound subscriptions offers.
Installation and configuration & Software Update