Expires soon Tesla

Delivery Experience Specialist 交付体验专员

  • Tianjin, China
  • Bachelor's Degree
  • Marketing

Job description

Description

The Role

As a Delivery Experience Specialist, you’ll be responsible for producing the most memorable moment in any Tesla owner’s life —— the delivery of their new car. Specialists bring personalization to the car buying experience by helping the customer prepare for delivery, allowing customers to take delivery at the location of their choice, providing a walkthrough of vehicle features and systems and most importantly leaving them with the “Tesla smile

Responsibilities

· Represent the Tesla brand with a commitment to deliver an innovative and exciting ownership experience.
· Help the customer prepare for the delivery of their vehicle by guiding them through financing, trade-ins, incentives and relative state and local sales form processes.
· Communicate financing and trade-in options and suggest suitable alternatives when necessary.
· Manage customer and operations interactions as defined by the new Tesla Personal Delivery Program.
· Perform paperwork preparation prior to delivery.
· Deliver Tesla vehicles to customers at their preferred location (example: Tesla Delivery Center).
· Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer.
· Maintain a professional appearance at all times according to the brand standard.
· Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process.
· Utilize or learn CRM system skills to ensure accurate and timely information is available to management.
· Report customer feedback to corporate marketing and product development teams to improve product acceptance and ensure we deliver an incredible “Tesla Experience.”
· Other Responsibilities: Perform other related duties as assigned, based on the business need.

Requirements

· Bachelor’s degree or equivalent combination of education and experience.
· At least one year of customer facing experience.
· Self-starter who takes initiative, goal-oriented and highly motivated.
· Creative thinker with the ability to resolve critical problems quickly and independently.
· Able to build and maintain strong working relationships across several business units.
· Ability to maneuver a pickup truck and flatbed trailer (training provided).
· Must be able to sit and stand for long periods of time.
· Excellent spoken and written communication skills in both English and Chinese.

职位描述

作为一名客户交付体验专员,你的职责将是为特斯拉的每位车主营造一生中最难忘的时刻——新车交付。体验专员通过帮助客户筹备交车过程,和客户沟通交车地点,陪同客户对车辆的功能和系统进行演示,最重要的是让客户体验到 “特斯拉式的微笑”,为客户提供优质的服务体验。

主要职责

· 作为特斯拉的品牌代表,致力于为客户打造新颖和激动人心的交车体验
· 通过指导客户车款筹备、以旧抵价、政策激励,以及依据相关国家和当地的销售模式流程等来帮助他们准备交车过程
· 为客户提供车款交付的多种选择,并在必要时建议较为合理的方式
· 通过特斯拉新的个人交付项目来管理客户和运营交互
· 完成交付之前的文件准备工作
· 与客户协调特斯拉车辆交付地点(例如:特斯拉交付中心)
· 深入掌握特斯拉车辆的驱动系统及其特性,并能将此传递给客户
· 始终坚持品牌标准,保持专业的形象
· 监控和管理多个客户交付流程和客户预约,确保交付过程的高效和精准
· 利用 CRM系统,确保信息能及时高效得传达给管理部门
· 将客户意见反馈给公司的市场营销和产品开发团队,以完善交车体验,并保证我们提供无与伦比的 “特斯拉体验”
· 其他职责:根据业务发展需要,完成管理层指定的其他工作

职位要求

· 本科学历,相关教育背景和工作经验者优先
· 至少一年以上的面向客户的工作经验
· 主动进取,目标导向,有上进心
· 具有创造性思维,能独立迅速地解决关键问题
· 能够和 多个业务部门建立并保持良好的工作关系
· 能够操作小型货车和平板拖车(会提供相应培训)
· 能够接受长时间的保持坐或站立的状态
· 出色的英语和中文的口头和书面表达能力

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