IT Helpdesk Technician (H/F)

Job description

The Luxembourg Institute of Health is a public research organisation at the forefront of biomedical sciences. With its strong expertise in population health, oncology, infection and immunity as well as storage and handling of biological samples, its research activities impact on people's health. At the Luxembourg Institute of Health, devoted scientists investigate disease mechanisms to develop new diagnostics, innovative therapies and effective tools to implement personalised medicine. The institution is the first supplier of public health information in Luxembourg, a strong cooperation partner in local and international projects and an attractive training place for ambitious early-stage researchers.

To assist our IT department in its day to day activities, we are currently looking for a :

IT Helpdesk Technician (m/f)
Permanent contract, full-time, entry date: immediately


The IT Helpdesk Technician will be responsible for the assistance of the IT Manager with the operational management of the Luxembourg Institute of Health computing equipment (installation & maintenance of PCs, servers and software) and the management of the network and support users in their daily activities.



Key Accountabilities

* Receive and check deliveries of equipment and ensure the installation and maintenance of PCs.
* Update the software and hardware inventory.
* Manage the network by defining user accounts on a day-to-day basis, following a determined security procedure.
* Call handling, tracking, dispatching and escalation.
* Participate in the help desk, reply quickly to support requests from users, analyze the problems encountered and provide appropriate solutions.
* Develop installation procedures for the hardware and software equipment.
* Perform analysis, testing and installing of company end-user devices, such as, but not limited to, PC, Laptop, printer, tablet, smartphone.
* Perform day-to-day team operations tasks like email, software- and access-management as well as follow-up of assigned support requests with end-users and/or suppliers.





Key Skills, Experience and Qualifications


* Technical degree in computer science (ideally 2 years' higher education).
* Experience of 2 years in the management of computing equipment or a helpdesk is an advantage.
* Good organization skills, team player, capacity for analysis and problem solving, good social skills and helpfulness.
* Strong desire to learn new technologies.
* IT skills: Technical knowledge of LAN, Ethernet, Windows, Microsoft Office, VMWare, Linux, VoIP, WIFI, Windows server, GLPI, SCCM, Mac OS.
* Language skills: fluent command of French and English. Knowledge of another language of the European Union is an asset.




Located in Luxembourg, LIH offers the opportunity to work in a dynamic, international and multilingual environment that values personal respect and professional achievement based on the highest intellectual and ethical standards. The remuneration for this position shall be based on qualification and experience.

Applications including a cover letter and a full curriculum vitae should be sent before September 18th 2017 through the "apply" button below using the following Ref.: CM/ITSA0817/KD/ADM IT

Desired profile

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About Luxembourg Institute Of Health

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