Guest Services Agent

Job description

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you'll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi . Find Your World.

Sheraton Grand Macao Hotel, Cotai Central is part of the Marriot International family which located on the Cotai Strip. The World's largest Sheraton's with 4,001 guest rooms and suites. The hotel's two stunning towers included seven restaurants and lounges, over 9,000 sqm meeting space, fitness center, spa and three outdoor swimming pools.

Desired profile

Qualifications :

Job Summary

Assist guests efficiently, courteously and professionally in all reception related matters. Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in different requests. Accepting constructive feedback from peers and other associates.

Job Requirements

- High school, diploma in hotel management or equivalent educational qualification required.

- Good communication skills, both verbal and written in Chinese and English.

- Good and positive hospitality attitude.

- Previous concerned working experience is preferred, but can be replaced by general good attitude and appearance and with potential to easily learn the skills.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.