Assistant Financial Services Manager - HASE CMB CDD Deployment - HSBC Operations, Services and Technology - GZC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Effective People, Process, Customer, Stakeholder management and performance level
· Ensure a seamless workplace to carry out daily operations
· Meet all SLA, Business Objectives, and Organization driven goals
· Accurate data tracking and recording on operational, people, process, audit, PMI, Appraisals etc
· Establish and maintain effective relationship with business areas and identify areas of service improvements by implementing regular calls and feedback mechanism
· Influence and escalate key customer issues in an effective way to ensure timely resolution
· Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.
· Effective communication with the team members on organization strategy and goals required for the respective roles and responsibilities
· Motivate, develop, reward and recognize team members in order to meet process deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.
· Create an environment within the team which fosters free sharing of knowledge & ideas
· Develop the soft skills and technical competency of team by putting together a personal development plan
· Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
· To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
· Effectively drive and manage change, plan business contingency and achieve cross-training.

Desired profile

Qualifications :

·  Excellent understanding of KYC, financial regulatory environment and AML risk implications (D).
·  Previous KYC experience (E)
·  Thorough understanding of various Line of Businesses: RBWM, CMB & GMB and various client types
·  Proven skill sets in analysing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds (D).
·  Sound knowledge of financial regulatory requirements (D).
·  Ability to interpret complex changes in regulatory guidelines and assess impact (D).
·  Excellent communication skills (E).
·  Team player and ability to manage people and performance (E).
·  Ability to handle crisis situations and take appropriate / timely decisions (E).
·  Ability to work well under pressure with high degree of accuracy (E).
·  Good understanding of MS office and proven skills on banking platforms (D).
·  Self-driven (E).

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***