Assistant Digital Platform Manager - Omni Channel and Open Banking - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

 

Digital Banking

Well recognized in industry with ‘Best Mobile Banking Service Award’ in The Asian Banker Hong Kong Awards 2022 and ‘Outstanding Digital Banking Service’ in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank’s acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual’s financial needs anytime, anywhere.

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today’s digitalized financial services ecosystem. Together, we’d champion innovative, seamless, convenient,  best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are currently seeking high caliber professionals to join our team as Assistant Digital Platform Manager - Omni Channel and Open Banking .

Principle Responsibilities  

·  Maintain and develop conversational banking and chatbot with high availability and accurate performance
·  Monitor chatbot performance so as to uplift customer satisfaction
·  Identify the chatbot potential and be responsible for chatbot expansion for various banking services
·  Explore and develop Open Banking initiative and opportunities by being open to new ideas and collaboration model with potential corporate partners
·  Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliance and external vendors to deliver quality solution
·  Establish user requirements by collaborating with various stakeholders, exploring customer needs, validating ideas and co-create with counterparts
·  Support and execute test cases manually and using automated testing tools
·  Interpret digital journey and engagement effectiveness, and identify learning, insights and actions

Requirements

·  University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
·  Minimum of two years' experience in digital project management and implementation (candidate with less experience will also be considered)
·  Good understanding with current market chatbot operation and training tool would be an advantage
·  Great sense of ownership and servicing mind-set
·  Data sensitive and meticulous with good presentation skills in English and Chinese
·  Keen interest in latest fintech technologies and trends
·  Be open-minded and team player with good communication, interpersonal, problem solving skills 

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