Customer Care Executive

Job description

Key Accountabilities：


· Provide technical feedback/solutions for the complaints to the After sales team/Head Quarter regarding the issues of customers' products and inventory.
· Support and follow up to After Sales team on each kind of potential issue (inventory issues ,technical issues, etc.) that can have an impact on the customer/company.
· Manage in the proper way the stock/inventory in the aftersales or inventory ERP system to ensure a reliable on hand accordingly with his/her responsibility in the repair center.
· Cooperate with the Head Quarter and with the external repair center on potential quality issues or inventory issues
· Coordinate the repair activities of the external repair centers
· Yearly stock take to ensure accurate stock level
· Optimize and increase the efficiency of the repair center flows items accordingly to his/her responsibility
· Provide reliable information to HQ related to quality issues and potential credit note
· Collaborate with all the other departments to solve problem related to technical issues/inventory.
· Management of external suppliers/customs
· Manage procurement of items/tools/facilities/stationaries needed in repair center
· Ad hoc projects requested by company

Desired profile

Qualifications :

Job Requirements

·  Bachelor's degree in Engineering preferable
·  3+ years of experience in Supply Chain/Logistic Operations
·  Able to solve problems in complicated situations through application of strong analytical skills, creativity and judgment
·  Able to multi-task and work well under pressure
·  Strong attention to detail and accuracy
·  Excellent written and verbal English & Mandarin communication skills
·  Strong team player with good integrity
·  Strong Excel skills, plus Proficiency on Microsoft Office such as Word and PowerPoint