Room Attendant

Job description

Key tasks

Overview of duties
'• Ensures that room cleaning services are hygienic and of the highest standard
• Is in charge of managing all floor staff
• Acting as the ''Mistress of the house'', she ensures that guests have a comfortable stay • Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being'
Main responsibilities
Customer relations
'• Respects guests' privacy while working
• Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
• Handles any guest complaints that have not already been settled by team member'
Professional techniques / Production
'• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc) and security in the premises
• Ensures that rooms and common areas are constantly kept clean and tidy
• Supervises hotel room maintenance with the Technical Department
• Ensures the high standard of any services provided by a third-party (linen hire, cleaning etc)
• Coordinates room allocation with the front office'
Team management
'• Helps employees improve their skills to the highest degree possible and provides support for career development
• Maintains the team's involvement and motivation by taking individuals' needs into account
• Prepares the work schedule for the team in compliance with labour legislation
• Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility • Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate'
Commercial / Sales
'• Ensures a high standard of room services for guests (welcome gifts etc)
• If asked, informs guests about the services on offer at the hotel
• Guarantees quality of service and the fulfilment of the brand's quality promise'
Management and administration
'• Manages the department's spend on cleaning products and welcome gifts
• Helps optimise energy costs
• Organises the department for optimum efficiency, ensuring headcount matches the workload
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc) and implements action plans as necessary'
Hygiene / Personal safety / Environment
'• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
• Applies and ensures application of the hotel's safety regulations
• Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)'

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Vocational education
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Thai (Primary tongue)