FRONT OFFICE MANAGER

Job description

Key tasks

Behaves and acts in an exemplary fashion, embodying the brand mindset .
Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel.
Ensures the respect of procedures and hygiene and safety standards.
Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services.
Manages headcount and organization for optimum efficiency in compliance with legislation.
Helps the department meet its targets .
Helps increase hotel revenue through his/her sales efforts .

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Bahasa Indonesia (Primary tongue)
English (Working level)

Essential and optional requirements

Team spirit
Extremely guest oriented and service minded
Leadership
Well organized
Good at developing sales
Good level of general knowledge

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra