Front Office Manager

Job description

Key tasks

Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives. Coordinates front-office activities of resort and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries: Assigns duties and shifts to subordinate staffs and observes performances to ensure adherence to resort policies and established operating procedures. Confers and cooperates with other heads of departments to ensure coordination of resort activities. Answers inquiries pertaining to resort policies and services. Greets all guests upon arrival.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Thai (Primary tongue)
English (Working level)

Essential and optional requirements

·  Excel
·  Opéra