Front Office Management Trainee

Job description

Key tasks

1.Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
2.Respond in a courteous and prompt manner to all guest questions, complaints and/or requests and follows up on corrective action to ensure a high level of guest satisfaction.
3.Ensure everything be ready before VIP guests’ arrival and greet them personally.
4.Attending to special requests by guests.
5.Communication, Training and Development: Assist the outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences Recent graduates
Languages essential English (Primary tongue)

Essential and optional requirements

1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
2. Good language ability in both English & French.
Fluent in English, oral and writing.

·  Fidélio
·  Opéra