Front office management trainee

Job description

Key tasks

Represent management in the important area of relations with the guest.He/She is primarily responsible to take care of hotel guest requirement and handle effectively their complaints and take action where service or equipment is not functioning, he/she is to report the incident to the department head concerned. He/She has a primary role as hotel host, of personally welcoming and being helpful to as many guests as possible and offering services, including guest deserving special attention.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Optional languages French (Working level)

Essential and optional requirements

• At least 2 years working experience, include short period.
• Dynamic and motivated. Creativity with sense of details.
• Conversational English skills. Computer skills (Word, Excel, PowerPoint, Micros).
• Bachelor degree at least.

·  Excel
·  Power Point
·  Word