Front Office Management (Trainees)

Job description

Key tasks

• Assist with travel and hotel arrangements
• Assist with volunteer scheduling and training
• Assist with Guest Suite daily operations
• Edit and audit guest information in Filemaker Pro database
• Schedule and monitor volunteers using Shiftboard software
• Make phone calls, run errands, and support the Guest Relations team
• Receive and assist guests, staff, and volunteers in our on-site office
• Other duties as assigned

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
French (Working level)

Essential and optional requirements

• Superb organizational skills
• Detail oriented
• A “people person” who will enjoy meeting and assisting guests and volunteers
• Excellent computer skills – experience with Filemaker Pro and/or Shiftboard is a plus
• Ability to work effectively as part of a team
• Ability to stay calm and keep an above average sense of humor in stressful situations
• Be available for at least 20 hours a week

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra